TERMS & CONDITIONS
PLEASE NOTE THAT WE DO NOT PROCESS ORDERS TAKEN AFTER 2PM UNTIL THE FOLLOWING WORKING DAY (OPEN MONDAY TO FRIDAY) BETWEEN 09:00AM–02:00PM FOR ORDER PROCESSING. ORDERS CUT OFF TIME: 02:00PM
The following conditions are accepted by both buyer and seller.
Trade Only. All products and product information available on this web site are intended for qualified professional beauty therapists and are for sale on a strictly business to business basis, minimum order of £30 is required, flat rate of £6 apply to UK.
Customers should be competent in using the products sold on this website. Perfect Eyelashes Products will not be held responsible for any injury or damages in unqualified users of our products.
We reserve the right to ask for proof of professional status, and refuse the order if we believe the person not to be a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using. Products are not intended for sale to members of the general public.
The Contract between us.
To make a purchase from our web site, you must complete the on-line registration form.
A binding contract for the sale and purchase of goods between you and us will only come into effect when we issue to you confirmation of order and an order reference number to the e-mail address provided by you on the registration form. We are not obliged to accept any order(s) you submit.
We operate exclusively as a wholesaler; it does not sell directly to the General Public. It does not deal with Consumer Sales. All sales are to the Trade by qualified beauticians. By placing an order with us you are confirming that you are not a consumer and for the purposes of sale of goods and that you are in business and purchasing the goods for the purpose of that business and not for personal use. we reserve the right to ask you for proof of professional status.
All prices are correct and monthly supervised, but are subject to alteration without prior notice. All prices are inclusive of VAT, at ruling rates and delivery costs may apply.
Payment is due to the Company in full, prior to despatch of goods if a credit arrangement is not agreed beforehand. Payment is due in full 30 days from date of invoice where a credit agreement exists. Further orders will not be dispatched whilst a balance is outstanding. Time for payment is of the essence.
You are provided with access to the Website in accordance with these Conditions and any orders placed by you are placed strictly in accordance with these Conditions.
You warrant that the Personal Information which you provide when you register as a customer is true, accurate, and current and complete in all respects and in particular you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree to notify us immediately of any changes to Your Personal Information by contacting Our web customer services team by e-mail at email@example.com or by calling or Texting on +44 (0) 203 490 9710 between 9.00am-6.00pm Monday - Friday.
You agree to fully indemnify, defend and hold Us, and Our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by You or any other liabilities arising out of Your use of this Website, or the use by any other person accessing the Website using Your shopping account and/or Your Personal Information.
We reserve the right to:
Modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to You and confirm that We shall not be liable to You or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and Your continued use of the Website (or any part thereof) following such change shall be deemed to be Your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We do not store credit card details nor do we share customer details with any 3rd parties.
We will take all reasonable care, in so far as it is in Our power to do so, to keep the details of Your order and payment secure, but in the absence of negligence on Our part We cannot be held liable for any loss You may suffer if a third party procures unauthorised access to any data You provide.
All Products shown on the Website are subject to availability.
The technical steps required creating the contract between you and us are as follows:
You place the order for Your Product(s) on the Website by clicking the Place Order button on the Payment page of the checkout process;
You will be guided through the process of placing an order by a series of simple instructions on the Website;
Payment will be taken by PayPal or Ogone, than the goods will be dispatched from Our distribution centre;
Your goods will be dispatched according to the delivery option You have selected during the checkout process on the Website;
We will send you an order acknowledgement e-mail detailing the Products You have ordered. This is not an order confirmation or order acceptance from us. If You are placing an order through Our web customer services team by telephone, fax or post because You do not have an e-mail address we will send a written order acknowledgement letter to Your billing address through the post;
Our acceptance of your order will only take place upon despatch of the Product(s) ordered.
International tax and duty: International shipments (Outside European Zone) are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be borne by the recipient. We have no control over these charges and cannot predict what they might be.
Due to high International shipping costs and taxes and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship. Please contact us if you wish to cancel or change these items.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer.
Replacement Goods / Refund.
Recipients of any delivery are entitled to a replacement if goods arrive damaged. If a refund is required and the order has been shipped the order will have to be returned to us. Once we have received the goods the Purchaser will be refunded. If an order has not been shipped the order can be cancelled prior to your card being charged.
We only refund goods that has not been used, or damaged on delivery, or defective items. We cannot accept used or opened goods to be refunded, no exceptions.
If you wish to amend, exchange or cancel your order/products, you must contact us as soon as possible after your order has been placed. Orders are normally processed swiftly so we may have already packaged your order and made arrangements for it to be sent to you. In these circumstances it will not be possible to amend or cancel your order. Additionally, we cannot always stop your order from being dispatched.
Please note that you have 7 days for UK or 14 days International after the goods arrived to return defected or damaged Items. If you think you bought some goods by mistake, therefore is your responsibility, nothing to do with us.
If you wish to amend or cancel an order please contact our customer services team on +44 (0) 203 490 9710 between 9.00am-6.00pm Monday - Friday. Or e-mail to firstname.lastname@example.org.
It would be helpful if you could have the following details to hand:
• Customer name
• Order number
• Date of the order
• Value of order
• Payment method
With regard to any contract for the purchase of Products from Our Website all prices and delivery charges are inclusive of VAT at the current rates and are correct at the time of entering your order onto our system. The total cost of your order is the price of the Products ordered are inclusive of VAT and delivery charges (where applicable).
You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, We will not be liable for any delay or non-delivery.
Refusal of transaction
With regard to any contract for the purchase of Products from Our Website We reserve the right to withdraw any Products from the Website at any time and/or remove or edit any materials, prices or content on the Website without prior notice. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole and unfettered discretion. We will notify you if we do not accept your order. We will not be liable to you or any third party by reason of:
Our withdrawing any Product from the Website whether or not that Product has been ordered
Removing or editing any materials or content on the Website
Refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Eligibility to order
To be eligible to purchase Products on this Website and lawfully enter into and form a contract with us under English law you must:
When creating an order provide your real name, phone number, e-mail address, payment details and other requested information;
Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers are not acceptable;
Possess a valid credit or debit card issued by a bank acceptable to us;
By making an offer to buy a Product, You specifically authorise Us to transmit information (including any updated information) or to obtain information about You from third parties from time to time, including but not limited to Your debit or credit card number or credit reports, to authenticate Your identity, to validate Your debit or credit card, to obtain an initial debit or credit card authorisation and to authorise individual purchase transactions.
Disclaimers and limitation of liability
The materials on this Website are directed solely at those who access the Website from within the United Kingdom. We make no representation that any Product displayed for information only on the Website is appropriate for use, or available, in other locations.
Given the unpredictability of technology and the online environment, We do not warrant (either expressly or impliedly) that the function, operation or accessibility of the Website will be uninterrupted or error-free, that defects will be corrected, or that this Website or the server that makes it available will be free of viruses or other harmful elements. As a condition to become a visitor to and a user of the Website, You agree to these Conditions and that access is undertaken at your own risk. We shall not be liable for damages of any kind related to your use of or inability to access this site. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
We have made every effort to display the Products featured on Our Website as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will greatly affect the colours you actually see on the screen. We cannot be held responsible for the limitations of technology and cannot guarantee that your monitor's display of any colour, texture, or detail of actual merchandise will be accurate.
We endeavour to present the most recent, most accurate, and most reliable information on Our Website at all times. However, we make no claims to its accuracy, either expressed or implied. There may be occasions when some of the information featured on Our Website may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise for any inconvenience that this might cause. We reserve the right to amend errors, make changes to Our Website or to update Product information at any time without prior notice and without any liability on our part. To the fullest extent permitted by law, we disclaim all warranties, expressed or implied.
Certain (hypertext) links in this site may lead to other websites which are not under our control. When you activate any of these, you will leave the Website and we have no control over and will accept no responsibility or liability for the content, accuracy or any other aspects of any website that is not under our control. The provision of a link is for your information and convenience only and does not imply an endorsement of any kind by us.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until Your order is accepted in accordance with Our Order Acceptance Policy.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and We make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.
This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights as set out in these Conditions.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract and/or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
We shall not be under any liability to you in the event of our failure, delay or default in carrying out all or any of our obligations under these Conditions due in whole or in part to an event of Force Majeure.
Unauthorised use of Domain Name
From time to time, certain cyber squatters or other unauthorised persons may register in bad faith a confusingly similar domain name with the intention of taking unfair advantage of Perfect Eyelashes Group’s reputation and goodwill. The Perfect Eyelashes Group’s Website addresses on the Internet are www.perfecteyelashesuk.com, www.perfecteyelashesproducts.co.uk, www.perfecteyelashesproducts.com, www.perfecteyelashesproducts.net. Any other domain name that appears to represent itself as being a Perfect Eyelashes Group Website may not be related to Us and may represent an unlawful infringement of Our rights, reputation and goodwill. We are not responsible and cannot be held liable to any person for the contents or anything related to these other unlawful purportedly ' Perfect Eyelashes Group' websites.
The content of the Website is the property of Perfect Eyelashes Group, Our affiliates, our partners or our licensors, and is protected by UK and international copyright laws.
The Trade Marks used on the Website are the registered and unregistered marks of Perfect Eyelashes Group, Our affiliates, our licensors or our partners, and are protected by UK and international trade mark laws. All other Trade Marks not owned by Us, Our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Office working hours are 09.00am-06.00pm Monday - Friday. We will aim to respond promptly to all calls, faxes and e-mails received outside of these working hours on the following working day.